support is offered for a full year after the purchase of the software. Before contacting
us for technical support, please obtain the following information:
- The version number of DataFit or DataFitX
that you are running, including the minor revision number. In DataFit, this information is
available by selecting About DataFit from the Help
menu. The dialog will show a version number such as "9.1.32". With DataFitX,
right-click on oedfx20.dll in the Windows Explorer and click on the Version tab, or use
the dfxMajorVersion, dfxMinorVersion
and dfxRevision properties of the component.
- Your serial number. For DataFit, this
number is also displayed in the About DataFit dialog box, or is
located on the inside cover of the user's manual if you've purchase the boxed version. For
DataFitX, your serial number is located on the inside front cover of the user's manual.
- What operating system
you are running on, including version number and service pack
- Any other relevant information pertaining
to the problem you are having. For example, if you are having printing problems, please
note the type of printer as well as driver version numbers.
Free technical support is available
through any of the following methods:
- Email your question or problem to email@example.com.
- Fax your question or problem at any time
to: (724) 693-9201.
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